Company Description
Methodoos is a software company that provides innovative solutions for small to medium-sized enterprises. Our all-in-one software solution is the result of over 25 years of experience in software solutions combined with the most successful web ERP Software worldwide (Odoo). We are passionate about improving everyone's life through disruptive products, and we build great products to solve your business problems.
Role Description
This is a full-time remote role for a Customer Service Specialist. The Customer Service Specialist will be responsible for presenting & implementing Odoo to new customers, answering customer inquiries via phone and email, maintaining customer satisfaction, utilizing proper phone etiquette, and ensuring a positive customer experience for all clients. The Customer Service Specialist will also be responsible for other day-to-day tasks associated with customer support. Visiting customers on site will also be required in some cases.
Responsibilities
- Create a positive customer experience
-
Visit customers on site
- Qualify the customer needs
- Negotiate and contract
- Master demos of our software
- Maintain customer satisfaction while handling multiple tasks
Must Have
- Customer Support and Customer Service skills
- Working with ERP software for at least 2 years
- Excellent written and verbal communication skills (Greek/English)
- Ability to work independently and remotely
- Phone Etiquette skills
Nice to Have
- Experience in the software industry
- Odoo experience
- Bachelor's degree in a relevant field such as Business, Marketing, or Communications
- Strong analytical skills
- Python Programming Language
- Linux Expertise
What's great in the job?
- Great team, in a friendly and open culture
- Productive management, no unnecessary tools to use, no rigid working hours
- No waste of time in enterprise processes, real responsibilities and autonomy
- Expand your knowledge of various business industries
- Create content that will help our users on a daily basis
- Real responsibilities and challenges in a fast evolving company
What We Offer
Each employee has a chance to see the impact of his work.
You can make a real contribution to the success of the company.
Skills Development
Trainings / Certifications
Remote Job
Flexible Working Hours
