Job description

Company Description

Methodoos is a software company that provides innovative solutions for small to medium-sized enterprises. Our all-in-one software solution is the result of over 25 years of experience in software solutions combined with the most successful web ERP Software worldwide (Odoo). We are passionate about improving everyone's life through disruptive products, and we build great products to solve your business problems.

Role Description

This is a full-time remote role for a Customer Service Specialist. The Customer Service Specialist will be responsible for presenting & implementing Odoo to new customers, answering customer inquiries via phone and email, maintaining customer satisfaction, utilizing proper phone etiquette, and ensuring a positive customer experience for all clients. The Customer Service Specialist will also be responsible for other day-to-day tasks associated with customer support. Visiting customers on site will also be required in some cases.

Qualifications

• Customer Support and Customer Service skills
• Working with ERP software for at least 2 years
• Odoo experience is a plus
• Phone Etiquette skills
• Experience in creating a positive customer experience
• Ability to maintain customer satisfaction while handling multiple tasks
• Excellent written and verbal communication skills (Greek/English)
• Ability to work independently and remotely
• Experience in the software industry is a plus
• Bachelor's degree in a relevant field such as Business, Marketing, or Communications