Support Services

Increase your users' satisfaction

Support Packs



Basic Smart
  Pro
Expert 
Forums





Email Support





Methodoos On-line Support





Training Videos - Knowledge Base

 




Telephone - Skype - Chat


24hr X 5days  24hr X 7days  24hr X 7days 
Remote Connection





Software Updates


 

6 hr Training Pack
(Yearly, Remote or On-Site)





24 hr Training Pack
(Yearly, Remote or On-Site)






Forum

Use Odoo Forum and Methodoos Forum and gain experience from certain issues and answers, other users have posted.


Remote Connection

If needed, we can connect through all known remote support clients (Teamviewer, Anydesk, Ammyy) and help you on your issue.

Email Support

Contact us by email on support@methodoos.com, describing your issue and we will come back to you as soon as possible.

Software Updates

Every once a year we provide to all entitled customers a new planned update of their installed apps. 

Methodoos On-line Support

This is our recommended channel as it is the most efficient.  You can create tickets, follow them up and add comment when needed.  This way you avoid calls and remain always informed.  For this we provide all our customers with login credentials to our website. 

Training Videos - Knowledge Base

One of the most important service we provide is Odoo's and Methodoos's training videos and knowledge base.  This way all our customers have immediate access to almost every information they may require. 

Telephone Call

Depending on your support pack, we can support over the phonean through instant messaging.  You will find us on Messenger, Viber, WhatsApp, Hangouts and Skype  .

6hr or 24hr Training

Every year there is new functionality and new features added to our software solutions.  For this and also for refreshing customer's know-how regarding our apps, we include additional training in our premium support packs.

All services can also be bought separately, so you can adjust them to your exact needs.